Collections Team Leader - Cardiff

up to £30,000 pa plus great benefits
Ref: 70 Date Posted: Monday 22 Feb 2021
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Do you LOVE what you do? Do you support others to be the best they can, ensuring they GROW and SUSTAIN the business by delivering on promises, ensuring customers have the best possible experience and go away with a smile? As part of a close-knit leadership team, do you take time to listen and support your teams to ensure they are the best they can be, with continuous training and development? Do take time to develop your own skill set and take pride in ensuring happy customers, no matter what part of the journey they are on.  

Fancy joining a team like this as a collections team leader?

You probably want to know a bit more before clicking “apply” for this Cardiff based collections team leader role… like what will I get in return if I join the team? Well here’s just a few of the great perks you will get….

  • Basic salary of up to £30,000 pa (permanent contract)
  • Up to 23 days Holiday (plus 8 bank holidays) with the option to buy more
  • Guaranteed to have your birthday off!
  • Health and Wellbeing scheme
  • Free on-site parking outside the Cardiff based office
  • Cycle to work scheme
  • Discounts with popular retail stores across the UK
  • Savings and Protection scheme
  • Complementary fruit, tea & coffee, as well as Pizza days to celebrate special events!
  • Prizes awarded to staff members who have excelled
  • Team incentives
  • Social events; making friends for life!
  • Amazing training and development opportunities with really supportive senior managers who genuinely want you to progress within the company

Still keen? Fab!

So lets tell you a bit more about the role….

You’ll have worked in a regulated contact centre complaints or collections leader before, so know what it’s like working in a fast paced, inbound and outbound team leader role. The managers are there to support the collections advisors, ensuring they have all the coaching and training they need to be the best at what they do in a highly customer focused role.

You’ll look after a team of 10-15 collections advisors, who make contact with customers who have recently missed payments on their loan. You’ll cover shifts between the hours of Monday to Friday, 8am to 8pm and Saturdays 9am to 1pm. (Don’t worry…. you’ll only work 35 hours per week with Saturdays on a rota!)

As well as being on hand for daily support, you’ll ensure that regular feedback sessions are provided to the advisors about the quality of their work and regulatory compliance, listening to their calls and supporting them to excel in their roles. You’ll also support them to meet their career aspirations, whilst also ensuring you take time to develop your own career goals – ‘cause that’s important too!

Good to know: This contact centre is based just outside Cardiff city centre and it’s a bit tricky to get to if you don’t drive (or cycle!) as public transport is a bit sporadic.

So what experience do you need?

As well as having recent experience in a financial service collections team leader or financial services regulated complaints team leader role, you’ll demonstrate a passion for doing things right the first time, be full of great ideas for improving the customer journey and want to make sure customers go away with confidence that you and your team are there to support them and a repayment plan to get them back on track. You’ll be used to working in a team which supports one another and you’ll always deliver on your promises.

One very important thing to mention… this is a regulated financial services collections team leader role, so you’ll need to be able to pass quite a stringent credit check, which sadly will rule you out if you have recent missed payments, defaulted debts, CCJs, IVAs or bankruptcy which will show up on your credit check.

So what you waiting for?

If you’re as excited as we are by this new Cardiff collections team leader vacancy, then send your CV to Jomo People now!