Customer Service Advisor - Cardiff

£18,500 pa plus great rewards & benefits package
Ref: 72 Date Posted: Tuesday 02 Mar 2021
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What do you love most about being a customer service advisor? Is it knowing that you’ve delivered an OUTSTANDING customer experience? Is it really feeling that you MAKE A DIFFERENCE to the customer journey? Is it working as part of a great TEAM who are truly SUPPORTIVE? Or is it feeling VALUED by your employer, who really care about your personal WELLBEING?
Whatever it might be, we have a fantastic Cardiff based customer service advisor opportunity for someone who truly LOVES being a customer service advisor and wants to find an employer who loves them right back! But don’t just take our word for it…. here’s more information about what you can expect in terms of salary, rewards and recognition….. 
  • Salary of £18,500 pa for a 35 hour per week contract (that’s £10.16 per hour!)
  • 26 days annual leave (plus bank holidays) and the option to purchase up to 5 more days and sell two days
  • Smarter working – all colleagues can choose to work from home.
  • Super modern offices within the heart of Cardiff City Centre with great on-site facilities
  • Genuine opportunities to progress your career with supportive managers who want you to succeed
  • Generous employer pension contributions
  • Private Medical Benefits
  • Discounted Corporate Pure Gym Membership – just £10 per month
  • Wellbeing treatments offered onsite twice per month (shoulder, back and neck massages!)
  • Plus LOADS more including retail and eat out discounts, cycle to work and travel card loans!
“So what will a typical day involve?” we hear you ask….
A typical shift will be between 9am to 5pm, Monday to Friday, so your weekends are all yours! How’s that for work life balance?
You’ll spend your day speaking with external mortgage brokers, either on the phone, via email or web chat, supporting them with ongoing mortgage applications and ensuring a seamless service - making it really easy for them to do business with you and putting them at the heart of everything you do. As you’ll be speaking with mortgage brokers, you’ll have to be really knowledgeable about your products and be able to handle difficult conversations. Sometimes their queries will be super urgent, so you’ll need to be very quick thinking, able to overcome problems and be able to handle requests within a fast paced, mortgage sales environment.
You’ll work with your team of nine colleagues, as well as the wider mortgage business development managers to ensure both business sales and regulatory compliance targets are met. You’ll get plenty of support from your team leader and attend regular coaching and training sessions to ensure you are the best you can possibly be.
The company places huge emphasis on great customer service, so any ideas and ways you can think of to improve the broker experience will always be listened to. Your input as a customer service advisor at the front end of the customer experience will be invaluable to the wider business and it’s great to know that you are part of one big team who really cares about their customers, colleagues and wider community.
So what’s next?
If you want to be part of this great Cardiff based financial services (mortgage) business and have recent contact centre customer service advisor or broker support executive experience (as well as a clear passion for putting the customer at the heart of everything you do) then we want to hear from you! You should be confident in your ability to deal with challenging conversations and any previous experience in the mortgage industry would definitely make your application stand out!
To apply, simply click the apply button and send your CV to Jomo People today!