Are you great with people? Are you passionate about customer service and love the feeling of going above and beyond for your customers? Do you have a customer service retail or contact centre background, or are you looking for your first step on the financial services banking career ladder and just know you would make an amazing customer service advisor? Do you want to work for a household name? Then we want to speak to you!
Here’s some more details:
Position: Customer Service Advisor (Financial Services Fraud Operations)
Location: Swansea (although after 2 weeks initial training the role will be based from home, with occasional need to go to office)
Salary: £17,700 pa (with potential to move to £19,700 after 12 months in role)
Hours: 35 hours per week, shifts between 8am and 8pm Monday to Sunday (shifts set 4 weeks in advance. You’ll be required to work 4 weekend shifts out of every 8)
If you are successful in securing this Customer Service Advisor role for this Financial Services contact centre you can expect the following great benefits:
- 22 days Holiday (plus 8 bank holidays) with the option to buy more
- Work from home – all equipment provided
- Annual award based on company performance (10% on target)
- An extra 4% of your salary to spend on flexible benefits each year
- Company pension
- Lots of training and development opportunities within a truly supportive environment
- Plus loads more!
Our client are passionate about giving their colleagues great career experiences. They believe banking is just as much about people as it is about money. So, they make sure their colleagues have everything they need to do a great job
So what will the job involve?
As a Customer Service Advisor in this telephone-based Fraud Operations team in Swansea you’ll spend your time helping and supporting customers at a key moment of truth for them when they find themselves in a potentially frightening situation as a potential victim of fraud. You’ll be there to find out exactly what the customer’s needs are by listening and building relationships. You’ll work as part of a team, ensuring the best possible customer service at all times, making a real difference to the customer, the business and the wider community.
For your application to be successful for this Customer Service Advisor role for a Financial Services business in Swansea, you need to be conscientious and enthusiastic with a talent for talking to and helping different kinds of people. You don’t need to have previous contact centre or financial services experience, just a passion for customer service and an alignment with the core company values:
- Feel what customers feel - By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us.
- Look for better - Customers want to speak to friendly, helpful people. You’ll be able to find out exactly what the Customer’s needs are by listening to them and building good relationships, always looking to be better for each customer.
- Say it straight - You’ll be there to give customers clear information and advice. There are no scripts, no jargon and no unachievable targets. You’ll answer calls, build a rapport and help make sure that every customer gets the most out of what the bank has to offer.
- Do what matters - Delivering for the customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build
Our client has a place for everyone, so whoever you are and wherever you work, you can be yourself here.
So don’t delay! Send your CV to Jomo People today to apply for this exciting new Customer Service Advisor job in Swansea or call Jomo People on the number below for more information.